Return Policy
We accept returns within 14 days, starting from the day your order was delivered.
Returned items must comply with our return policy:
- Items must be returned unworn, undamaged and unused, with all tags attached and the original packaging included
- Final sale items cannot be returned unless the item arrives damaged or faulty when delivered to you
- Footwear and accessories must be returned with the original branded boxes and dust bags, where provided, and placed inside a protective box when returned
- When trying on footwear, please do not mark the soles or damage the shoe box
- If an item has a EYECONICWEAR security tag or brand tag attached, it must be returned with the tag in its original position
- Hosiery, lingerie and swimwear items must be returned with the hygiene seals attached and in unopened and undamaged packaging, where applicable
- Lingerie and swimwear must only be tried on over your own undergarments. We will not accept any returns that have been worn or are soiled
- Made-to-order items cannot be returned as they have been created to your specification, unless the item arrives damaged or faulty when delivered to you
Please be careful when trying on your purchases and return them in the same condition you received them. Any returns that do not meet our policy will not be accepted.
Customers are liable for any returns made at their own expense, which do not use our standard return service. If returning from a country different from the country in which the order was received, customers must bear the return costs and be liable for the return. This excludes orders in which an incorrect item was received or was damaged, or faulty.
To create a better shopping experience for our customers, we offer a flexible returns policy. We monitor the number of returns and reserve the right to close your EYECONICWEAR account or restrict future orders if your return behavior is in breach of our Returns Policy.
Contact us at returns@eyeconicwear.shop before you initiate your return.
Need help?
Contact us at support@eyeconicwear.shop for questions related to refunds and returns.
